(Remarks prepared for the December 14, 2011 FCC Workshop, “The Telephone Network in Transition”) In her 1969 book, On Death and Dying, Elisabeth Kübler-Ross introduced an influential model for understanding responses to catastrophic loss, known as the Five Stages of Grief: (1) Denial, (2) Anger, (3) Bargaining, (4) Depression, and finally (5) Acceptance. Kübler-Ross was writing about the death of people, but all of us here are also contemplating the ...